repeat customers
Posted September 6th, 2009 by adminBeing a small business, and not having a shop front where i might get a lot of passing trade, I depend on customer retention. Some of my clients have been with me for years. Some are regular clients, buying print every month, some more infrequent. This week, I had the pleasure of a visit from Steve Mendelsson, who has been having his society’s annual programme printed by me for many years now, and even though we see each other just a couple of times a year, one of his first questions is “And how are your children: your son, the engineer? And your daughter, what is she doing now?” It all adds to the enjoyment of being self-employed, and knowing my clients. And long may it remain so.
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